Service Innovation and Management
Dublin Core
Title
Service Innovation and Management
Subject
Service Innovation
Service Management
Service Management
Description
This open access book investigates how digitalization and service infusion are changing service provision and the customer experience. It highlights the central role of service management and service innovation in making these changes not only appear in theory but also implementing them in business practice. At the beginning of the 21st century, many manufacturing firms struggled to exploit the financial potential of service businesses, a phenomenon described as the service paradox.
Creator
Lars Witell
Source
https://library.oapen.org/bitstream/handle/20.500.12657/98569/9783031765605.pdf?sequence=1
Publisher
Springer Nature
Date
2025
Contributor
Mustabsyirah
Rights
Creative Commons
Format
PDF
Language
English
Type
Textbooks
Files
Collection
Citation
Lars Witell, “Service Innovation and Management,” Open Educational Resource (OER) - USK Library, accessed January 31, 2026, http://oer.usk.ac.id/items/show/8673.